We'll go over six key things to consider when replying to negative customer feedback and provide six example templates of how you can respond if someone leaves a negative review of your business. … 4 Ways to Respond to Bad Press. Each requires a different type of response. You may be well aware that negative reviews can alter … After receiving lots of negative feedback, the company apologized, saying that the social media manager was born after the Challenger disaster and didn't realize what the picture was. While the first experiment suggested that product image is more affected when the negative information is related to the product … Keep in mind that each review response should be personalized and canned responses … There are different types of bad stories. A negative review may not seem like a big deal, especially if most of your customer feedback is positive – but it’s always best to address the situation. 8. This response was from an HR acquaintance at an insurance company whom I recently ran into, and the overall impression was that it was best "not to dignify" a negative review with an … experiment: negative publicity and company response. What you do will be different when a bad story is factually wrong versus a …